Company Information
100TB Hosting Sverige AB
Corporate ID: 556816-6499
Box 349, 631 05 Eskilstuna, Sweden
Website: www.simvoyager.com
Email: contact@simvoyager.com
Privacy policy
At 100TB Hosting Sverige AB (556816-6499) (‘the company’), we are dedicated to protecting your privacy and ensuring the security of the data we hold about you. Operating under the brand name Simvoyager, we take all necessary steps throughout the data collection process to ensure that your personal data is only used for the purposes clearly communicated to you. The specific data we collect will depend on the services we provide to you. This privacy policy is intended to help you understand how 100TB Hosting Sverige AB, under the Simvoyager brand, safeguards the information you provide to us when using our services. You should read this policy alongside the terms and conditions of any service agreements that may link to this statement.
1. Purpose of data collection and legal basis for processing
1.1 Simvoyager collects and processes personal data in accordance with the general data protection regulation (gdpr) 2016/679, the uk data protection act 2018, the privacy and electronic communications regulations (ec directive) 2003 (as amended), and all other applicable laws relating to data protection and privacy (‘applicable data protection legislation’).
1.2 we collect and process personal data for the following purposes: – to provide and facilitate the Simvoyager services, including transmitting communications through our network and systems. – to invoice you for your use of our services. – to engage in marketing activities, where permitted by law or with your consent.
1.3 the legal bases for processing your personal data are: – performance of a contract: processing is necessary for the performance of the contract we have with you (article 6(1)(b) gdpr). – legitimate interests: processing is necessary for our legitimate business interests, provided they do not override your rights (article 6(1)(f) gdpr). – consent: for certain uses, such as cookies, we process your personal data based on your consent (article 6(1)(a) gdpr).
2. Definition of personal data
2.1 personal data refers to any information that relates to an identified or identifiable individual. This includes, but is not limited to, your name, address, payment information, mobile phone number, and email address.
2.2 Simvoyager also processes data associated with our mobile call recording services, which are typically used by financial institutions for regulatory compliance. These recordings are stored on our cloud-based infrastructure. we do not access or process the content of these recordings, beyond their storage.
3. Information we hold about you
3.1 When you sign up for Simvoyager services, we may collect the following information: – your name, address, payment method, mobile phone number, and email address. – data related to your use of our services, including call times, routing, durations (‘traffic data’), and service usage details. – information about how you discovered our services and your interactions with our marketing efforts.
3.2 in certain jurisdictions, we may be legally required to collect and store copies of your identification documents (e.g., passport, id) for regulatory purposes.
4. Use of your data
We use the information collected for the following purposes:
4.1 egulatory compliance: we may use your personal data to comply with legal or regulatory requirements, including sharing data with regulatory authorities if necessary (e.g., when investigating complaints).
4.2 Credit referencing: we may use your personal data to conduct credit reference checks, assess your creditworthiness, and manage financial risk during the term of your agreement with us.
4.3 Marketing: if you have inquired about our products or services, we may contact you via phone or email regarding your inquiry. if we do not hear from you further, your data will be deleted after 12 months. If you have consented to receive marketing communications, we may send you additional information about our services and offers.
4.4 Traffic data: we collect traffic data (e.g., call lengths, sms sent, network usage) for billing purposes. For a limited time, we may also collect data related to websites visited and IP addresses when you use our services.
5. Cookies
Cookies are small files that Simvoyager transfers to your device through your web browser to recognize your browser and capture data about your use of our website. cookies help us improve user experience and website functionality. you can manage your cookie preferences via your browser settings. Disabling cookies may affect the availability of some personalized services.
6. Who else may access your information?
6.1 Third-party processors: we use third-party service providers for customer support, data storage, billing, and other functions. These providers may have access to your personal data, but we ensure that they adhere to strict confidentiality and data protection standards.
6.2 Legal obligations: we may disclose personal data to third parties in compliance with legal requirements, including requests from regulatory bodies, law enforcement, or national security authorities.
6.3 Emergency services: if you access emergency services through Simvoyager, we will share the necessary information (such as your location and contact number) with emergency services. 6.4 directory services: unless you opt out, we may include your Simvoyager number in our directory services and allow it to be displayed on receiving devices. when contacting emergency services, your number and device location will always be transmitted.
7. Data retention periods
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods are as follows: – service provision data: 3 years – call & sms usage: 12 months (or as required by law) – data usage: 30 days (or as required by law) – invoices & billing: 7 years – customer support records: 3 years.
8. Accessing, correcting, or deleting your data
You have the right to access, correct, or request the deletion of your personal data. To make such a request, please contact us contact@simvoyager.com. We will acknowledge your request within 5 days and respond fully within 30 days.
9. Your data rights
As a data subject, you have the following rights: – the right to access your personal data. – the right to request rectification of inaccurate or incomplete data. – the right to request the erasure of personal data under certain conditions. – the right to restrict processing in specific circumstances. – the right to data portability, allowing you to transfer your data to another entity. to exercise any of these rights, please contact us at contact@simvoyager.com.
10. How we protect your information
We implement robust organizational and technical measures to safeguard your personal data. access to your data is restricted to authorized personnel who require access to perform their duties.
11. Changes to this policy
We may update this privacy policy from time to time to reflect legal or operational changes. any updates will be published on our website, and we encourage you to review the policy periodically.
12. Contact information
If you have any questions about this privacy policy or wish to exercise your data rights, you can contact us at: contact@simvoyager.com.